Powering Public Service
Intranet Quorum (IQ) is the leading communications and process management tool powering the public sector. Proudly serving 65% of the United States Congress, 50% of U.S. Governors and dozens of federal, state and local government agencies in every corner of the country.
Business Process Management
Streamline complex internal workflows
Track any internal process, whether its from our many built-in templates or from a custom template built by your dedicated IT Consultant.
Manage citizen requests and casework
Encrypted web forms allow citizens to submit sensitive information like Social Security numbers and privacy release forms to your office’s IQ CRM where it will automatically notify the assigned caseworker.
Measure and analyze data
Run canned reports or create custom reports on any data in IQ to view actionable metrics on citizen communications, newsletter subscribers, service request statuses, staff productivity, events, and more.
Administer boards and commissions
Track and view board vacancies, collect seat applications, run financial disclosures and criminal background checks--IQ makes managing your locality’s boards and commissions easy and efficient.
Managing Citizen Data
Set a retention schedule
Create automated automated retention schedules that are integrated into each business process from start to finish.
Archive citizen data
Index records including emails, faxes, scanned documents, and business process workflows.
Export data to external systems
Create fully compliant amended records and export data to any external system without compatibility issues.
Communications and Citizen Engagement
Email Campaigns & Surveys
Easily build custom outbound content like eNewsletters, press releases, and surveys, optimize performance through A/B testing, and analyze key performance indicators such as open rates, click-throughs, and bounce backs after every send.
Social Media Integration
IQ offers a comprehensive integration with leading social platforms such as Facebook, Twitter, Instagram, and Youtube. Monitor your channels, review analytics, and store and respond to social media messages all without leaving IQ.
Scheduling & Events
Use IQ to easily manage multiple individual schedules or group calendars, create events, communicate with attendees, assign staff coverage, and much more. IQ is also integrated with Microsoft Outlook, Eventbrite, and many other popular applications.
IQ tracks every interaction you have with the public--whether it’s a phone call, email, social media message, or letter. IQ makes it easy to group and sort similar messages and tracks your responses to suggest language based on your previous responses.
IQ integrates with the applications you already love:
Government Cloud Solutions
IQ is available on a government-only FedRAMP authorized cloud platform to ensure the utmost in security standards and regulatory compliance.
Secure Cloud-based Solutions for Government
Our secure cloud solution is available to federal, state, and local customers who want all the benefits of IQ with the convenience of the cloud.
Training & Support
Dedicated support team
Your dedicated support team will work with you to help understand your business needs, customize your IQ solution, train and on-board your users, and assist with implementation.
eLearning videos, help files & more
We offer a comprehensive library of eLearning videos to help users learn the ins and outs of IQ. We’re constantly releasing new features and new videos to help customers stay up-to-date.
Our Customer Service Center is available from inside IQ to answer your questions by phone or chat Monday through Friday from 8:00 AM to 7:00 PM EST.
Your trainer will prepare a custom training curriculum based on your organizations needs and priorities. We offer both on-site and virtual training for end users.