Welcome to Washington, where the best and brightest college students in the world come to explore careers in public service. With only a few short weeks to make an impact, it’s important to hit the ground running. Here are some things you can do now to position yourself for a fast start and a great intershp experience. Watch eLearning videos we've handpicked for this role.
Contact the Help Desk
Besides learning IQ, here are some basic tasks in IQ that you will likely be assigned during your internship.
Fulfill Tour Requests
Congressional offices get as many as thousands of tour requests each year, so it's important that each office has a foolproof system for tracking and responding to constituent tour requests. In IQ, users can receive, view, and edit tour requests. Staffers can also set alert dates and respond to constituents using form letters.
Fulfill Flag Requests
Flag requests can be easily entered and processed within IQ. Staff can also respond to constituent flag requests by sending a form letter or customized message to the primary contact.
Manage Incoming Mail
Search & Store Form Letters
IQ also serves as a full documents management system, where users can upload files and new versions, that compliments office shared drives. IQ will log interactions with files, such as if a user checks out or uploads a new version of the document. Legislative Assistants can search and filter in the library module in IQ to view a full history of the form letters their office has created and used.