FAQ

IQ Questions

  • We have been providing Constituent Management Service (CMS) and Information Technology (IT) services on Capitol Hill for over 30 years.
  • Our flagship product is a CMS software called, Intranet Quorum (IQ).  IQ is the most popular and most widely-used CMS software on Capitol Hill.
    • Used by 65% of the U.S. Congress, 50% of U.S. Governors, and over 100+ offices for Federal, State, Local government offices.
  • Our services also include:
    • Website Services
    • Telephone/Virtual Town Halls
    • Voter Data Procurement
    • SMS Text Blasts
    • Professional Print Services (e.g., postcards, brochures, etc.)
    • Digital Advertising
    • IT Services and Hardware Procurement.
IQ is designed as a comprehensive constituent engagement tool. Its customizable platform accommodates the various needs of House office staff so they can conduct activities based on their role while enabling collaboration and data sharing among office team staff.
  • Legislative Team: Organize messages to effectively respond to correspondences and to track legislative bills, all which leverage a best-in-class Machine Learning/Artificial Intelligence (AI).  
  • Caseworkers: Streamline and process casework with our fully customizable constituent service tool.
  • Communications Team: Conduct proactive outreach and manage social media presence.
  • Scheduler:  Track member events, appearances, staff coverage, and district office activities via integrated calendar.
  • Member or Chief of staff: Perform detailed reporting and office analytics.
District Offices can use IQ to process their casework, accommodate service requests, process academy nominations, internship applications, etc. 
Caseworkers will also be able to collect Privacy Release forms Digitally via IQ. For more information click here.
To sign up for IQ, you simply need to submit a signed contract, or Client Work Order (CWO) to your account rep.  If unsure who your account rep is, complete this form and we will reach out.
Once you have submitted a signed CWO, all services you have selected will be billed directly from your MRA fund, with no monthly invoices. By default, contract terms are set for the duration of the 115th Congress. But, if you wish to change vendors at any time, the contract allows you to do this with 30 days written notice.
No. There are no start-up costs of any kind associated with IQ.
Google Chrome is the recommended browser to fully experience the use of IQ but it is supported on all major browsers.
You’ll need to have IQ installed in your computer and an active IQ account.  Contact the IQ Help Desk to set up your IQ account or via phone: 703.206.0188
Typically the IQ database comes preloaded with names and addresses of your constituents.  Please contact your IQ Consultant to determine if this applies to your office.
Yes.  Additional options include Voting History, Demographical Data and Email Addresses. In most cases, we can have data loaded into your CRM within a few days of purchase so new Members can start their terms with brand new, fresh data.  Contact the LDSI Sales Team for additional information.
Yes. IQ is the only CRM on the Hill that integrates with Eventbrite.
IQ integrates with Facebook, Twitter, Instagram, YouTube and Flickr through secure APIs that allow data from each channel to flow seamlessly into IQ for tracking, analysis and responses

Yes. The FCC ruled in Summer 2016 that Congressional offices can now begin using mobile phone numbers for outreach related to official Congressional business.

The Freshman bundle represents savings of over $10,000.  Click here for the details.
  • Contact me
  • Newsletter Subscribe and Unsubscribe
  • Meeting and speaking requests
  • Flag and Tour requests
  • Commendations and Greetings
  • Website Problem 
Web form information that is completed from the Member’s website is populated into IQ.  Contact the IQ Help Desk for more information.
  • Web form submissions from the Member’s website.
  • Message records that are manually created by office staff.
  • Communicating with Congress (CWC) allows Advocacy groups to send mass communications to member offices. 
  • Digital Mail Program.  These are postal mail that are scanned into IQ.
  • Telephone Calls your office logs
  • Social Media Messages
  • SMS Messages
  • Replies to the Representative’s enewsletter
In IQ, navigate to the Library menu.  Under the Find Form Letters column, click All Form Letters.
  • Inactive: If you inherited data, the status of those form letters will be marked as “Inactive”.
  • Draft/Active: If your office has created new form letters, those will be marked as “Draft” or “Active”.

Onboarding with IQ

  • Dedicated IQ Consultants. Please contact your office IQ Consultant(s) for on-going office support. 
  • Help Desk Staff.  Please contact our Help Desk staff for technical support issues on IQ.
  • Email: support@IQservicedesk.com
  • Phone: 703-206-0188
  • Chat Feature: Click chat icon (i.e. the icon is highlighted in yellow on the image below).  On your screen, the Chat icon is located on the top right corner of your screen.

In some cases, yes.  Talk to your account rep about your specific data situation.  If unsure who your rep is, please complete this form and someone from our team will be in touch.
We offer a number of virtual training sessions each month on a variety of topics for users of all skill levels.  Check our Congressional training calendar to find a session and register.
Yes. The House Chief Administrative Officer (CAO) provides a default website for every Freshman Member.  This website is live when the Member is sworn into office. Any requests for changes can be sent to “House Web Services”.

Onboarding with House IT Services (HITS)

We will! Fun fact, the Member-elect offices are being set up throughout December. They should be ready to go by Jan. 3rd when you get your keys! Please make sure to submit your Client Work Order (CWO) contract to confirm your vendor selections by 12/4 to ensure we will be assigned to stand-up your office.

To get started with the District Office (DO) set up, please contact both Bruce  Saykhamphone (Bruce.Saykhamphone@mail.house.gov) AND Eva Martin (eva.martin@mail.house.gov). 

NOTE: Whether you are keeping the predecessor’s flagship office or not, to start the process, you must contact Bruce and Eva (e-mails above).

We can help! Please contact LeidosHouseIT@mail.house.gov

  • Be sure to include: Members-Elect Name and State & District
  • Please note, the staffer must get permission from the Member they are transferring his/her mailbox from. Once you e-mail us, we will provide the ACCOUNT MIGRATION CONSENT FORM to fill out.
You will enter the name of the SA assigned to your office.
The CAO will furnish enough computers to make sure each office has 10 PC laptops.  One of these laptops will be provided directly to the Member during New Member Orientation.  The other nine will be set up in the office during Freshman Setup in December.  Additionally, the Member will receive an iPad to use during New Member Orientation.
Printers, copiers, and televisions will be delivered to the office during Freshman Setup.  After January 3rd, the CAO will consult with your office on inventory.  Any equipment that was inherited from the previous Member and is being retained by your office will be delivered by the CAO after the consultation.
Yes! Please complete this form so that a member of our team can help you place an order.  While we can order computers prior to Jan. 3rd, please note that it can only be billed to the MRA after Jan. 3rd when the Member is sworn in.
No. The CAO Office of Telecommunications will not take orders until Jan. 3rd.  For further questions, please contact CAO Office of Telecommunications.  Office Hours: 8:30 AM-6:00 PM Monday-Friday, Excluding Holidays.  E-mail: tele.comm@mail.house.gov.  Once your phones arrive, please let Leidos know and we can help set them up.
Your assigned Systems Administrator (SA).

How do I take advantage of the $13,400 credit to purchase additional computers for my office/district office? On January 3rd Office Supply Store staff will visit your office and bring you a purchase card. Contact your Leidos Systems Admin when you receive your purchase card and he/she will consult with you and purchase the computers on your behalf.

Note: this credit expires September 30, 2021

You can purchase directly from a wireless provider or go through the House. If you go through the House, then contact your Leidos SA who will assist you in filling out a Smartphone Device Order Form and submitting it to House via MyServiceRequest
If you go through the House you’ll have your choice of two wireless providers: AT&T and Verizon. You can choose from an assortment of iPhone models and Samsung Galaxy devices.
Yes. Only on Verizon.
Contact our House sales team to get pricing and/or recommendations on upgrading your office’s IT equipment. If you’ve been told that you’re inheriting IQ, that means your predecessor was our customer. To choose to continue working with us, simply sign a CWO and return it to us. IQ tracks practically any type of communication your office can have with a constituent. Phone calls, email, postal mail, social media messages and even in-person visits can all be captured in IQ. We have the ability to import any contact list you provide to us but we advise that any contact list from your campaign be cleared by the Ethics Office before we import it.