IQ is the most comprehensive CRM in government and our users are often surprised by it's capabilties.  Here are a few examples of times our team has heard from pleasantly surprised users when they learned about a new (to them) feature in the platform.

I didn't know I could insert macros my IQ correspondence!

"That's right!  Macros (sometimes called fill-ins) can be used all around the platform to personalize data points so they're specific to the individual.  You can use macros in newsletters, casework correspondence and even postal mail correspondece!"  - Mohammad Ghaznavi

I didn't know IQ could do A/B testing on my newsletter!

"Correct!  IQ is the only CRM on the Hill with true outbound email automation.  A/B testing lets you create two different versions of the same message and then test them for a period of time with a subsection of your audience.  IQ then determines which email performs better and then sends the better version to the rest of your list!"  -Alyssa Spalt

I didn't know IQ could be configured to automatically send email responses!

"Yep!  Some quick settings adjustments allow you to set up your system to send automated email responses to inbound messages based on topic or common language in the incoming email.  Big time saver!" - David Allen

I didn't know I could send letters from IQ using my own "from" address!

Right!  Sometimes it makes more sense to send correspondence out of IQ but use your personal email address as the sender rather than a generic office account.  IQ makes it easy to toggle between "from" accounts, allowing you to add an extra layer of personalization when you need to."  - Zara Azizian

I didn't know I could track the financial savings my office has provided the district through our work!

"You sure can!  There's a built-in report in IQ that shows you approximate dollar amounts you and your staff have saved constituents through your casework.  It's a great way to show the tangible, financial impact of your hard work." - Mark Fritter

I didn't know IQ could automatically send reports to my inbox!

"Yes, our clients love this!  IQ can easily be configured to send you both custom and standard reports on a recurring basis of your choosing.  This makes it easy to stay on top of what's going on in your office and provide extra value to the boss without having to manually pull the reports every time."  - Alex Flynn

I didn't know we could have letters approved within IQ!

"Yes, IQ allows teams to route letters internally for approval, eliminating extra email and helping solve version control issues.  Offices love this feature!"  -Jerry Callaghan